Lokai Support

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once your order has been successfully placed, you will receive an order confirmation email. We suggest checking your junk and spam folders! If you haven&apos;t received an email from us and are unsure if your order went through,&#xA0;<span style="font-size: 11pt; font-family: Arial; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-strong fr-green" href="https://lokai-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">submit a r</a><span style="font-size: 11pt; font-family: Arial; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a class="fr-strong fr-green" href="https://lokai-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">equest</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.

Once your order has been successfully placed, you will receive an order confirmation email. We suggest checking your junk and spam folders! If you haven't received an email from us and are unsure if your order went through, submit a request.

Did you receive my order?

Orders

Where can I buy Lokai?

How do I know what size Lokai bracelet or ring to get?

How can I exchange my Lokai bracelet or ring for a different size?

What’s inside the black and white beads?

Will I have to pay Duty, VAT, and other fees?

Stones Collection Care Instructions

What should I do if my Lokai bracelet or ring breaks?

How can I guarantee my Lokai product is authentic?

What causes will be launched in the future?

Product Questions

What does the Live Lokai Membership get you?

How much does the Live Lokai Membership cost?

How do I access my Membership?

When will my Membership Lokai ship each month?

I’d like something different than this month’s bracelet design. Can I swap it for something else?

Can I add products to my Membership package?

How will I know what bracelet I’m getting next month?

Can I cancel my Membership?

Can I exchange my Membership bracelet for a different size or return it for a refund?

Did you receive my order?Updated 2 years ago