Please visit lokai.com/returns to begin your exchange. Choose the bracelet you'd like to exchange, choose 'Item Did Not Fit', and follow the instructions to process your exchange. Your package must be postmarked by the 60th day. We do not issue excha

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please visit&#xA0;<span style="font-size: 11pt; font-family: Arial; color: rgb(171, 206, 255); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://lokai.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">lokai.com/returns</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to begin your exchange.&#xA0;<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Choose the bracelet you&apos;d like to exchange, choose &apos;Item Did Not Fit&apos;, and follow the instructions to process your exchange.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your package must be postmarked by the 60th day.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We do not issue exchanges for different colors or styles. We process size exchanges only. <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If your bracelet was received as a gift, please email <a data-fr-linked="true" href="mailto:hello@mylokai.com">hello@mylokai.com</a> with a photo of your full bracelet or ring, your requested size, and your shipping address.

How can I exchange my Lokai bracelet or ring for a different size?

Please visit lokai.com/returns to begin your return. Lokai bracelets returned worn, or not attached to the carded back or hang tag will not be processed for a refund. If your return package arrives at Lokai within the 60 day timeline specified above,

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please visit<a class="fr-strong fr-green" href="https://lokai.loopreturns.com/#/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;<span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">lokai.com/returns</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to begin your return.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Lokai bracelets returned worn, or not attached to the carded back or hang tag will not be processed for a refund.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If your return package arrives at Lokai within the 60 day timeline specified above, your refund will be processed in the original form of payment within 10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Lokai.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please note the return shipping cost is the responsibility of the customer. The shipping cost of $5 will be deducted from your total original refund amount.

How do I make a return?

Lokai Support

Returns and Exchanges

Where can I buy Lokai?

How do I know what size Lokai bracelet or ring to get?

Stones Collection Care Instructions

What should I do if my Lokai bracelet or ring breaks?

How can I guarantee my Lokai product is authentic?

What causes will be launched in the future?

Product Questions

What does the Live Lokai Membership get you?

How much does the Live Lokai Membership cost?

How do I access my Membership?

When will my Membership Lokai ship each month?

I’d like something different than this month’s bracelet design. Can I swap it for something else?

Can I add products to my Membership package?

Can I cancel my Membership?

Can I exchange my Membership bracelet for a different size or return it for a refund?