Lokai Support

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, you can view<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;our Exchange instructions&#xA0;<a href="https://lokai-customer-support.gorgias.help/en-US/how-can-i-exchange-my-lokai-bracelet-for-a-different-size-47025" target="_blank" rel="noopener noreferrer"></a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://lokai-support.gorgias.help/en-US/how-can-i-exchange-my-lokai-bracelet-for-a-different-size-47025" rel="noopener noreferrer" target="_blank">here</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;and <span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">our Returns instructions&#xA0;<a href="https://lokai-customer-support.gorgias.help/en-US/how-do-i-make-a-return-47026" target="_blank" rel="noopener noreferrer"></a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://lokai-support.gorgias.help/en-US/how-do-i-make-a-return-47026" rel="noopener noreferrer" target="_blank">here</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.

Yes, you can view our Exchange instructions here and our Returns instructions here.

Can I exchange my Membership bracelet for a different size or return it for a refund?

Balance Club Membership

Where can I buy Lokai?

How do I know what size Lokai bracelet or ring to get?

How can I exchange my Lokai bracelet or ring for a different size?

What’s inside the black and white beads?

Will I have to pay Duty, VAT, and other fees?

Stones Collection Care Instructions

What should I do if my Lokai bracelet or ring breaks?

How can I guarantee my Lokai product is authentic?

What causes will be launched in the future?

Product Questions

What does the Live Lokai Membership get you?

How much does the Live Lokai Membership cost?

How do I access my Membership?

When will my Membership Lokai ship each month?

I’d like something different than this month’s bracelet design. Can I swap it for something else?

Can I exchange my Membership bracelet for a different size or return it for a refund?Updated 2 years ago