Lokai Support

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We can only guarantee the authenticity of your Lokai if you purchased it from&#xA0;<a href="http://lokai.com/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">lokai.com</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;or an authorized Lokai retailer (<a href="http://www.lokai.com/store-locator" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size: 11pt; font-family: Arial; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">see store locator</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">). Bracelets that may resemble Lokai bracelets but are purchased from third-party websites or non-authorized retailers are purchased at your own risk and are not guaranteed to be authentic.<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Authentic Lokai bracelets have diametrically opposed white and black beads marked with the Lokai teardrop logo.

We can only guarantee the authenticity of your Lokai if you purchased it from lokai.com or an authorized Lokai retailer (see store locator). Bracelets that may resemble Lokai bracelets but are purchased from third-party websites or non-authorized ret

How can I guarantee my Lokai product is authentic?

Product Questions

Where can I buy Lokai?

How do I know what size Lokai bracelet or ring to get?

How can I exchange my Lokai bracelet or ring for a different size?

What’s inside the black and white beads?

Will I have to pay Duty, VAT, and other fees?

Stones Collection Care Instructions

What should I do if my Lokai bracelet or ring breaks?

What causes will be launched in the future?

What does the Live Lokai Membership get you?

How much does the Live Lokai Membership cost?

How do I access my Membership?

When will my Membership Lokai ship each month?

I’d like something different than this month’s bracelet design. Can I swap it for something else?

Can I add products to my Membership package?

How will I know what bracelet I’m getting next month?

Can I cancel my Membership?

Can I exchange my Membership bracelet for a different size or return it for a refund?

How can I guarantee my Lokai product is authentic?Updated 7 months ago