Lokai Support

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We will send you an email introducing next month&#x2019;s Membership Lokai at the beginning of every month. Check your inbox for member exclusive announcements and promotions!</span></p>

We will send you an email introducing next month’s Membership Lokai at the beginning of every month. Check your inbox for member exclusive announcements and promotions!

How will I know what bracelet I’m getting next month?

Balance Club Membership

Where can I buy Lokai?

How do I know what size Lokai bracelet or ring to get?

How can I exchange my Lokai bracelet or ring for a different size?

What’s inside the black and white beads?

Will I have to pay Duty, VAT, and other fees?

Stones Collection Care Instructions

What should I do if my Lokai bracelet or ring breaks?

How can I guarantee my Lokai product is authentic?

What causes will be launched in the future?

Product Questions

What does the Live Lokai Membership get you?

How much does the Live Lokai Membership cost?

How do I access my Membership?

When will my Membership Lokai ship each month?

I’d like something different than this month’s bracelet design. Can I swap it for something else?

Can I add products to my Membership package?

Can I cancel my Membership?

Can I exchange my Membership bracelet for a different size or return it for a refund?

How do I access my 20% discount as a Member?

What should I do if I entered an incorrect shipping address?

When will my order ship?

Do you ship internationally?

What are the standard shipping costs?

Shipping

Did you receive my order?

Can I change my order?

How do I cancel my order?

Orders

How do I make a return?

Returns and Exchanges

How do I apply to become a Lokai Retailer or Distributor?

Wholesale

How will I know what bracelet I’m getting next month?Updated 3 years ago